Privacy policy

1. Introduction and Scope

At AYA Fine Jewelry, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, place an order, or interact with our services.

By accessing our website or purchasing from us, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

When you shop with AYA Fine Jewelry or communicate with us, we may collect personal information including:

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping/delivery address

  • Order and purchase details

  • Communication records (emails or messages with customer support)

We only collect information that is necessary to provide our services, fulfill orders, and support you effectively.

2.1 Information Collected Automatically (Cookies & Tracking Technologies)

When you visit our website, certain information may be collected automatically through cookies, pixels (including Meta Pixel), and similar tracking technologies.

This data helps us improve our website performance, understand customer preferences, measure marketing effectiveness, and enhance your shopping experience.

Automatically collected data may include:

  • IP address

  • Device type (mobile, tablet, desktop)

  • Browser type and version

  • Operating system

  • Approximate location (city/country level, based on IP address)

  • Pages visited and time spent on the website

  • Clicks and browsing behavior (such as product views and interactions)

  • Traffic source (Instagram, Facebook, Google, or other websites)

  • Shopping behavior such as:

    • products viewed

    • add-to-cart actions

    • checkout initiation

    • purchase completion

This information does not directly identify you unless it becomes linked to personal data you voluntarily provide (for example, when placing an order).

3. How We Collect Your Information

We collect information through:

  • Checkout and order placement forms

  • Website contact forms

  • Email communication (including customer support inquiries)

  • Subscription forms or promotional sign-ups

  • Cookies and tracking technologies (as outlined above)

4. How We Use Your Personal Information

AYA Fine Jewelry uses your information strictly for legitimate business purposes, including:

  • Processing and confirming orders

  • Arranging shipping and delivery logistics

  • Communicating order updates and support responses

  • Providing customer service assistance

  • Improving our website and customer experience

  • Complying with legal and regulatory obligations

Your information is never used for purposes outside those listed without your consent.

4.1 Marketing Measurement and Advertising Purposes (Meta Pixel)

We may use limited browsing and interaction data collected through cookies and tracking technologies (including Meta Pixel) to:

  • measure advertising campaign performance

  • understand customer behavior and shopping trends

  • improve marketing effectiveness and website experience

  • display relevant advertisements to visitors who previously viewed our website (retargeting)

Meta Platforms, Inc. may process this information according to its own privacy policies.

5. Customer Communications

If you contact us by email, message, or through our support channels, your communication will be used only to:

  • respond to your inquiry

  • assist you with your order

  • provide customer support

  • resolve issues or concerns

AYA Fine Jewelry does not use private customer communications for marketing without consent.

6. Sharing of Personal Information

We do not sell, rent, or trade your personal information.

We may share limited information only when necessary to:

  • complete delivery through shipping/courier providers

  • process payments securely through payment service providers

  • comply with legal requirements, regulations, or local authorities when required

All third-party providers we work with are expected to handle your data responsibly and securely.

7. Credit and Debit Card Information

AYA Fine Jewelry takes payment security seriously.

We do not store, sell, share, rent, or lease:

  • credit card details

  • debit card details

  • banking information

  • personally identifiable financial information

All transactions are processed through secure, encrypted payment gateways that comply with industry security standards.

8. Third-Party Services and External Links

Our website may include links to third-party platforms or services. AYA Fine Jewelry is not responsible for the privacy practices or content of external websites.

We encourage customers to review the privacy policies of any third-party websites they visit.

8.1 Service Providers and Partners

To operate and improve our business, we may rely on trusted third-party providers such as:

  • ecommerce and website service platforms

  • payment service providers

  • delivery and courier partners

  • advertising and analytics partners (including Meta Platforms)

These partners may only receive the information necessary to perform their service.

9. Data Security and Protection

We implement appropriate technical and organizational security measures to protect personal information from:

  • unauthorized access

  • alteration

  • disclosure

  • misuse

  • destruction

While we take strong precautions, no online system can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as needed to:

  • fulfill the purposes outlined in this policy

  • meet legal, tax, or regulatory obligations

  • resolve disputes and enforce agreements

Once data is no longer required, it is securely deleted or anonymized.

11. Your Rights and Choices

You have the right to:

  • request access to your personal data

  • request correction of inaccurate information

  • request deletion of your personal data (subject to legal requirements)

  • withdraw consent where applicable

Requests can be made by contacting us using the details in Section 16.

11.1 Cookies and Advertising Preferences (Opt-Out)

You may control or disable cookies through your browser settings.

You may also manage advertising preferences through your Facebook and Instagram account settings.

Please note: disabling cookies may impact certain website features and shopping functionality.

12. Children’s Privacy

AYA Fine Jewelry does not knowingly collect or store personal information from individuals under the age of 18.

If we become aware that such information was collected unintentionally, we will take immediate steps to delete it.

13. International Data Transfers

Your information may be processed or stored using secure systems located outside your country, when necessary for operational or technical reasons.

When this occurs, we ensure appropriate safeguards are in place to protect your data.

14. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

  • enhance website functionality

  • analyze traffic and customer behavior

  • improve user experience

  • support advertising measurement and retargeting (such as Meta Pixel)

You may disable cookies through your browser settings, though certain features may be limited.

15. Policy Updates

AYA Fine Jewelry reserves the right to update this Privacy Policy at any time.

Any updates will be posted on this page, and customers are encouraged to review it periodically.

16. Contact Us

For privacy-related questions or requests, please contact us at

info@ayafinejewelry.co